![]() It seems like something to do with the USB dongles no longer waking the PC after closing the lid and it being on battery. I've checked the BIOS, there's nothing readily visible that would affect this. However, I still can't get the laptop to wake under certain circumstances when moving the wireless mouse or typing on the wireless KB:ĪC - Close lid, then unplug AC and plug back in - Doesn't wakeĪ wired mouse will wake the PC under both conditions listed above where the wireless doesn't. After 3 hours, I hung up."Īny help in this area would be much appreciated.Have a Legion 5 15" AMD that I'm using with a Logitech G613 KB and G603 mouse, each connected with their own USB dongle via one of the SS USB ports on the back of the laptop.Īfter playing with Device Manager and making sure "Enable to wake PC" is checked, I seemed to get some success using powercfg from an elevated command prompt and using deviceenablewake on each input device listed. I was on Dell support call for three hours mostly on hold as each of the three or four people I talked to said they would forward me to the person who could best solve my issue. 2004) issue or DELL hardware/software issue. I am still trying to figure out if this is a Windows 10 Home (ver. Dell website says I have the most updated drivers. Windows says the drivers are the best drivers for the device. I would like the the keyboard to do the same. The mouse that came with it connects automatically every time. The keyboard does not show up on the "Mouse, Keyboard and Pen" list: Go to item 2.If not, turn the keyboard off, wait 30 seconds and turn back on.Try pressing the link button on the keyboard until channel 2 light is on and wait up to a minute or so, if it shows up on the list as Connected: Done! The keyboard shows up on the "Mouse, Keyboard and Pen" list as Paired.The keyboard shows up on the "Mouse, Keyboard and Pen" list as Connectted.Sleep: Select how long you want your device to wait before going to sleep when you're not using it. Screen: Select how long you want your device to wait before turning the screen off when you're not using your device. After trying 3 times, I reboot the computer (in this case a new DELL XPS 13 2in1) and then start at item 1. Go to Start> Settings> System> Power & battery> Screen and sleep. Windows Key+I > System > Power & sleep > Click Additional power settings to open Power options > Click Change Plan Settings > Click Restore default settings for this. You'll be asked "Try connecting device again". Type troubleshoot in Cortana Search > Click Troubleshoot > Scroll down > Click Power > Run the troubleshooter > Follow on-screen direction.You'll be asked to add a PIN on the keyboard (don't forget to press enter) then it says your done.At this point one of the following things will happen:.Wait until the keyboard shows up on the "Add a device" list, then click on it.Press link button on keyboard until the channel 2 light is on and press again until blinking.On the "Add a device" screen, click Bluetooth. ![]() Under the "Mouse, Keyboard and Pen" list, select keyboard and click "Remove device".Most of the time I have to delete the device in the "Mouse, Keyboard and Pen" list and re-pair. "After more than a week, it is still not connecting well. I did read and tried some of the suggestions. I thought it might be a Win issue so I went to the MS Win10 community and posted the above details and got a reply that linked article 403457. that talked to said that they would connect me with the person who would be best to talk to after 4 reps and waiting 3 hours, I hung up. I tried the Knowledge Base and did not find anything. I called support and each support rep. Basically, the keyboard shows up in devices as paired, but not connected I have to disconnect the device and add it back and pair it each time. The keyboard, however, constantly disconnects on wake up or reboot. The mouse works great it always stays connected even after wake-up and reboot. I purchased the Dell Multi-Device Wireless Combo to go with my new XPS 13 2in1.
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